Privacy Policy

Union Kitchen ("we," "us," or "our") operates the website https://www.unionkitchen.com/ (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, sign up for memberships, contact us, or otherwise interact with our services (collectively, the "Services").

By accessing or using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly:

  • Contact details (name, email address, phone number, mailing address).

  • Business information (company name, business type, product details, production needs).

  • Account and membership information (when you inquire about or sign up for R&D, Essentials, Production Pro, Premium, or other memberships).

  • Payment information (processed securely by third-party providers; we do not store full credit card details).

  • Communications (inquiries, support requests, feedback, or form submissions via tools like HubSpot).

  • Other information you voluntarily provide (e.g., during tours, orientations, or accelerator program applications).

Automatically Collected Information:

  • Usage data: IP address, browser type, device information, operating system, referring URLs, pages visited, and time spent on the Site.

  • Cookies and similar technologies: We use cookies, web beacons, and analytics tools to enhance functionality, analyze traffic, and personalize your experience. See the "Cookies and Tracking Technologies" section below.

Information from Third Parties: We may receive data from partners (e.g., analytics providers, payment processors, or business directories) consistent with their privacy practices.

We do not knowingly collect personal information from children under 18. Our Services are not directed at children.

2. How We Use Your Information

We use the collected information for purposes including:

  • Providing and managing our Services (e.g., processing membership inquiries, scheduling tours, facility access, and production support).

  • Communicating with you about your account, memberships, updates, promotions, or responses to inquiries.

  • Improving our Site and Services through analytics and user feedback.

  • Processing payments and fulfilling transactions.

  • Complying with legal obligations, enforcing our Terms of Use, and protecting our rights and safety.

  • Marketing and advertising (with your consent where required).

3. How We Share Your Information

We do not sell your personal information. We may share it in these circumstances:

  • With service providers (e.g., hosting, analytics, email marketing, payment processors, licensing consultants) who assist in operating our Site and Services and are contractually obligated to protect your data.

  • For legal reasons: To comply with laws, regulations, court orders, or governmental requests; to enforce agreements; or to protect rights, property, or safety.

  • In business transfers: In connection with a merger, acquisition, reorganization, or sale of assets.

  • With your consent: For any other purpose you explicitly approve.

4. Cookies and Tracking Technologies

We use cookies (small data files stored on your device) and similar technologies for:

  • Essential functionality (e.g., remembering preferences).

  • Analytics (e.g., Google Analytics or similar tools to understand traffic).

  • Advertising and personalization.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality. We may also use pixel tags or similar for tracking.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location (e.g., under GDPR, CCPA/CPRA, or similar laws), you may have rights to:

  • Access, correct, or delete your personal information.

  • Opt out of certain processing (e.g., marketing emails—use the unsubscribe link).

  • Restrict or object to processing.

  • Data portability (in some cases).

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe as required by law. We may need to verify your identity before fulfilling requests.

7. International Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S. (or other countries). We take steps to ensure appropriate safeguards are in place.

8. Retention of Information

We retain your information as long as necessary for the purposes outlined, to comply with legal obligations, resolve disputes, and enforce agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the new policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Union Kitchen

Email: support@unionkitchen.com